Self-service account recovery
Recover your existing account
Use this only if you permanently lost access to your current sign-in email and previously saved a recovery code.
You need both factors: one unused recovery code and a six-digit code sent to a replacement email you control.
If you do not have access to the current mailbox and do not have a valid saved recovery code, automatic recovery is unavailable. Mini Education support cannot replace the email based on payment receipts, learning history or public personal facts.